The terms and conditions form a contract between you and Gooseberry Holidays Private Limited (the registered entity owning HighOnTravel.com) after confirmation of arrangements. All the bookings are subject to conditions in these terms:
In these Conditions, "you" and "your" means the person making the booking and all other persons named on the booking. "We", "us" and "our" means HighOnTravel.
Receipt of the booking advance from you is deemed evidence that:
- You have read and accepted these terms and conditions and the applicable merchant’s terms and agree on behalf of yourself and all members of your party to be bound by both of them
- You are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.
Prices, payment and booking
In order to confirm your chosen arrangements, you must pay a deposit as required for the holiday in question (or full payment if required in some cases). Your booking is confirmed and a contract between you and the applicable supplier will exist when we send you confirmation on their behalf.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport (or ID).
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, your booking may be cancelled and you will be charged a cancellation fee set out in the booking conditions.
Payment may be made by credit or debit card or by net banking. Payment through cheques or drafts are also acceptable, the details for which is shared at the time of payment.
Except where otherwise advised or stated in the booking conditions of the merchant concerned, all monies you pay to us for arrangements will be held on behalf of the suppliers concerned.
We own the right to amend the prices of the tours offered. Though once a confirmation is made to you for a tour with the price mentioned, any change in the pricing of our offerings will not affect the price you pay. Unless otherwise stated in the holiday specific terms or in the contract with the supplier, your price is guaranteed once the required advance has been paid in by you.
Cancellation and amendments
Cancellation fee applies to all the holidays and may differ for holidays. The exact terms for cancellation of a booking are communicated before the confirmation. Payment of the booking advance would imply the acceptance of the cancellation terms by you.
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes on telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we do not guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the applicable merchant. Amendment charges may apply depending on the merchant in question.
We will inform you as soon as reasonably possible if the merchant needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the merchant in relation to any alternative arrangements offered by the merchant but we will have no further liability to you.
Except where otherwise specified, we act only as an advertising intermediary and where applicable a booking agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase ("arrangements") or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the ‘merchant (s)’).When making your booking we will arrange for you to enter into a contract with the applicable merchant(s) of the arrangements. Your booking with us is subject to these Booking Terms and Conditions and the specific booking conditions of the relevant merchant(s) you contract with and you are advised to read both carefully prior to booking. The merchant’s terms and conditions may limit and/or exclude the merchant's liability to you.
HighOnTravel will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to
- Intentional, wrongful, negligent, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of HighOnTravel , or
- Unforeseeable, unavoidable or unusual circumstances or events beyond our control or the control of our suppliers, the consequences of which could not have been avoided even if all due care had been exercised.
HighOnTravel is not responsible if any trip is declined by the merchant. Refunds or alternative arrangements will be governed by the terms and conditions of the merchant, and HighOnTravel is not responsible to facilitate them. HighOnTravel is not responsible for any incidental expenses that you may have incurred as a result of your booking such as, but not limited to, visas, vaccinations, non-refundable flights, loss of earning or loss of enjoyment, etc
HighOnTravel will not accept responsibility or liability for any traveller who contravenes any law or regulation of the country.
However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Nothing in these terms and conditions affects your statutory rights and in particular nothing in these terms and conditions excludes or limits our liability for any of the following:
- Death or personal injury caused by our negligence or our suppliers' negligence
- Matter in which it would be illegal for us to exclude or attempt to exclude our liability;
- Fraud or fraudulent misrepresentation.
Because the contract for your arrangements is between you and the applicable merchant, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the merchant.
Details of changes to these terms and conditions
From time to time we may need to update, alter, modify or change our terms and conditions. We will publish changes on our website www.highontravel.com and you are responsible for checking whether these terms and conditions have been changed or updated. If you continue with your booking following any change we take this to mean that you accept the change.